Refund policy

30-Day Money-Back Guarantee

At Store Herbal Products, we are confident in the quality and freshness of our nutritional and personal care items.
If you are not completely satisfied with any product purchased directly from Store Herbal Products or from an Independent Distributor, you may return it within 30 days of receiving it for a full refund or an exchange.
To begin the return procedure, please contact us to obtain a Customer Refund Form, and send the completed form together with the product to the address we will provide.

Product Exchange Policy

If you would like to exchange a nutritional or personal care product, you may do so within 30 days of delivery.
Simply get in touch with us, and we will help you complete the exchange process.
We will also refund your return shipping costs.

Damaged or Defective Products

If the product you received is damaged or faulty, you can ask for a replacement within 30 days of receipt.
Contact us to obtain the return address, and we will cover both the shipping cost to return the defective product and the cost of sending you the replacement.

Lost or Stolen Return Shipments

Store Herbal Products cannot be held responsible for lost or stolen return parcels.
We strongly recommend using a shipping method that includes insurance, tracking, and delivery confirmation to ensure your item is safely returned.

Processing Time for Returns, Exchanges, and Refunds

Returns and exchanges are generally handled within two business days after the Store Herbal Products warehouse has received your returned goods.
Please note that there may be a short delay between the delivery of your return to the warehouse and when we are officially informed of its receipt.